This is a used chair that I used to purchase from a shop about four years ago. Since then, I have removed the bottom cushion and re-painted the chair in the original black color. The chair comes with the headrest (approximately $150-$200 if used). This is a fully adjustable configuration with all the levers attached. There is an extra spot for a level that is not used (this was the design decision of the company that makes it). This is the Scale Size B (Medium)! There are no gaps or cracks in the wire.